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 | Handy Hint - whatever program you use: Back up datafiles on a regular basis and keep copies. This way, if something does go wrong it will only affect recent data. |
ShopFront's purchase price includes:
an inbuilt electronic manual (Adobe Acrobat pdf format)
1. Check other possible factors, eg: loose cables, recent power failure/surge.
2. All the help you need may already be at your fingertips. Refer to the website and/or manual as these provide the answers to the most commonly asked questions.
3. Contact us. Email is the preferred means of contact as they:
- provide a clear first-hand account for the programmer.
- facilitate the current task, and any future calls.
- in turn, this may minimise your support cost.
Our support team will require these details:
- Your operating system.
- Your version of ShopFront.
- Your serial/licence number.
- Support agreement details.
- Anything different, eg: new password, different datafile, another program installed.
Support:
Support charges apply to any issue not classified as a bug. for example,
- installation, hardware and/or network issues.
- providing information already available on the web and/or manual.
- problems due to incorrect preference settings and/or user error.
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